Shipping & Return Policy
Thank you for your order! We’re excited to be part of your snacking routine.
Below is our policy for shipping, returns, and refunds.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Time
Standard shipping usually delivers within 3-7 business days after your order ships.
Shipping Rates
Domestic (United States)
- Flat Shipping Rate - $6.99
- Orders over $75 - ship free
International
- Shipping rates are calculated at checkout.
Damaged, Missing, or Incorrect Orders
If you experience any issues with your order, please contact our Customer Support Team within 30 days of delivery.
Please include the following information to help us assist you quickly:
• Your order number (from your confirmation email)
• The product lot number printed on the wrapper
• Photos of the issue if applicable
If approved, we may offer replacements or refunds for orders that include:
• Products damaged during transit
• Missing items from an order
• Incorrect items received
Due to the nature of our products, requests are reviewed on a case-by-case basis.
Returns & Refunds
To be eligible for a return and full refund, the following conditions must be met:
- The return request must be made within 30 days of the delivery date.
- No more than two brownies or muffins may be missing from the entire box and all remaining wrappers must be sealed.
- The product must be returned in its original packaging.
Customers are responsible for arranging the return shipment. Prime Bites does not provide return shipping labels. To complete the return process, the package must be sent back through a carrier of your choice.
Please return the product to the following address and include the original order number on the package:
Alpha Prime Returns
5259 N Hiatus Rd
Sunrise, FL 33351
Once the return is received and the return requirements listed above are met, a full refund will be issued to the original payment method.
Please allow 3–5 business days for the refund to be processed.
Promotional Items
All sales are final on promotional items and discounted products.
Orders placed during promotional sales may not be eligible for refunds unless there is a product issue.
Order Cancellations
If you need to cancel an order, please contact our Support Team as soon as possible.
Orders may be eligible for cancellation if they have not yet been processed or shipped.
Once an order has shipped, it cannot be cancelled.
Subscription Orders
Subscription orders can be managed through your Prime Bites account portal.
Subscription orders can be modified or cancelled at any time.
Subscription orders that have already been processed or shipped cannot be cancelled or refunded.
Retail Purchases
If you purchased Prime Bites from a retail partner, returns and refunds must be handled directly through the retailer where the product was purchased.
Each retailer has their own return policy.
Contact Us
If you have any questions or concerns regarding an order, our team is here to help.
Email us at orders@alphaprimesupps.com or call us at (754) 307-9499 Ext 101.
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM EST
