Refund policy

Returns

Item(s) must be returned within 30 days from the day you've received your order and must be accompanied by the original packing slip, order number and receipt. Your credit card account will be credited the appropriate amount upon processing of the returned item(s).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please visit our return portal

RETURNS

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@alphaprimesupps.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We exchange for different sizes, not just on defective/damaged items. If you need to exchange it for the same item, send us an email at customercare@alphaprimesupps.com and send your item to:

Alpha Prime Supps

5249 N Hiatus Rd
Sunrise, FL 33351

Ph: 754-307-9499

 

Shipping

To return your product, you should mail your product to:

Alpha Prime Supps

5249 N Hiatus Rd
Sunrise, FL 33351

Ph: 754-307-9499

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.